The priority for the development of administrative services and procedures is the adoption of the Law “On Administrative Procedure” and the gradual alignment of specific laws with European standards. This will require not only the adoption of appropriate legislation and a review of existing administrative procedures in each executive body and local self-government body but also training for all civil servants on new administrative procedure principles and informing citizens and businesses about their new rights.
Establishing general principles and rules of administrative procedure in law will contribute to legal certainty and guarantee the protection of citizens’ and legal entities’ rights when government and local self-government bodies determine their rights and obligations.
Special attention is given to the further development of administrative service centers, considering inclusiveness, accessibility, and convenience for applicants, increasing the number of administrative services (particularly those most in demand) provided through such centers, and improving the quality of service delivery.
The development and optimization of the administrative service center network, considering the administrative-territorial reform, will be carried out by local self-government bodies based on recommendations regarding criteria for territorial accessibility of administrative service centers, including their territorial units and remote (including mobile) workplaces for administrators. Compliance with these criteria will improve citizens’ access to administrative services.
Most services provided through administrative service centers are free of charge. In this regard, expanding the list of services requires attention to enhancing the capacity of administrative service centers to cover expenses for organizing services provided under delegated powers or those provided by executive authorities.
Measures aimed at improving the quality of administrative services include simplifying/optimizing administrative procedures and reducing administrative burdens. At the same time, the process of improving information systems, training civil servants and local government officials, periodically evaluating these procedures, and optimizing them will continue.
*Tasks for Implementing This Direction of the Strategy:*
– Implementing the administrative procedure and bringing regulatory acts in line with the law on administrative procedure;
– Training civil servants and increasing citizens’ awareness of general administrative procedure issues;
– Supporting the development of the administrative service center network, considering inclusiveness, accessibility, and convenience for applicants;
– Ensuring further integration of services into administrative service centers;
– Continuing the decentralization of powers regarding the provision of administrative services by delegating them to local self-government bodies (including civil registration, social administrative services, state registration of land plots, vehicles);
– Establishing a monitoring and evaluation system for the quality of administrative services according to unified standards for their further improvement;
– Conducting re-engineering of administrative services based on client orientation and introducing their provision in electronic form, including services related to starting and conducting business, and a comprehensive service related to the death of a person;
– Developing and submitting to the Cabinet of Ministers of Ukraine proposals to amend legislative acts on the order and methodology for calculating fees for administrative services. This will be implemented according to the 2021-2023 action plan for implementing the State Strategy for Regional Development 2021-2027, approved by the Cabinet of Ministers of Ukraine Order No. 497, May 12, 2021;
– Ensuring interaction between state registers (including local self-government registers) to obtain information necessary for administrative services without citizen involvement (including conducting a quality audit of registers) by connecting registers to the “Trembita” electronic interaction system of state electronic information resources;
– Ensuring that physical and legal entities use reliable, secure, modern means and schemes of electronic identification through the integrated electronic identification system.